At Cambridge Dental, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.
HOW TO COMPLAIN
Complaints may be addressed to the Practice Manager, Hayley Phelan. Alternatively, they may be addressed to Mrs. Dipali Chokshi (the Practice Principal). If you so wish, you may also make an appointment to speak to them directly.
We will acknowledge the patient’s complaint in writing as soon as possible, normally within three working days. We will aim to provide a full response in writing as soon as practical to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If the complaint investigation takes longer than anticipated, the Practice Manager will contact the patient at least every 10 working days to keep them informed of the reason for any delays, the progress of the investigation and the proposed date it will be completed.
We will confirm the decision about the complaint in writing immediately after completing our investigation.
What to do if you are not satisfied with the outcome
If patients are not satisfied with the result of our procedure, then a complaint may be made to:
The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body) www.gdc-uk.org
Book an appointment at our clinic in Cambridge.
Fill out this short form to start your journey to a perfect smile.
Give us a call for more information or to get booked in.